AWWA ACE91128 ✓ Most Recent

Forty pages of tables, graphs, and speaker's slides outline development of a series of books on cost and quality management methods. The presentation covers the authors' research methods, survey methods and results, findings from 17 case studies, and suggestions for businesses to implement cost and quality management. Graphs that present results of a survey regarding current costs and quality management practices in US businesses form the core of the presentation. A table shows findings of case studies of 17 businesses (including a few water utilities) regarding cost and quality management approaches currently used. A decision matrix offers suggested approaches for achieving a number of objectives, such as "increase task- level idea generation/continuous improvement." This paper includes no text. See more