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Implementing an Automatic Meter Reading Program

Conference Proceeding by American Water Works Association , 01/01/1998

Lukens, Peter; Lowry, Steven G.

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This paper discusses the use of Automated Meter Reading (AMR) and the merging of that technology with the business needs of the North Wales, Pennsylvania, Water Authority. The primary objective of the program was to enhance customer service by providing monthly bills to consumers and reducing the need for customer service calls to identify problems. Six key concepts were defined during the development of the implementation strategy and are discussed in this paper: advance planning; customer education; vendor selection; realistic expectations; recognize system benefits; and, information compatibility. See more

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Product Details

Published:

01/01/1998

ISBN(s):

0898679591

Number of Pages:

9

File Size:

1 file

Note:

This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus