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This article discusses a pilot program conducted by the city of Phoenix, Arizona, to examine methods for promoting indoor and outdoor water savings among single-family households. BBC Research & Consulting (BBC) of Denver, Colorado, conducted in-home visits with residential customers in 36 homes in August and September 2007. The purpose of the visits was to better understand how customers perceive and use water, test acceptance of personalized water conservation tips and technologies, gauge water use behaviors, and gather preliminary evidence on what effect such visits might have on single-family water use. The article summarizes the effect of the in-home visits, including any changes in: reported behavior of households related to water use; household appliances, fixtures, and other water-using characteristics of the home; and, recorded water use, based on an analysis of water use records provided by the city of Phoenix for the period 2006-08. Includes table, figures. See more