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  1. Home
  2. Design for Six Sigma for Service

Design for Six Sigma for Service ✓ Most Recent [ Active ]

2784008

standard by McGraw-Hill Publishing Company , 01/01/2005

Kai Yang

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Full Description

ISBN: 9780071352314

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

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