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  1. Home
  2. ISO 10004:2012

ISO 10004:2012 Historical

1842482  Preview

Quality management - Customer satisfaction - Guidelines for monitoring and measuring

standard by International Organization for Standardization , 09/15/2012

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Identical Versions Available

  • BS ISO 10004:2012

    January 2013
    Quality management. Customer satisfaction. Guidelines for monitoring and measuring

    • Historical Version
  • DIN ISO 10004

    January 2015
    Quality management - Customer satisfaction - Guidelines for monitoring and measuring (ISO 10004:2012); Text in German, English and French

    • Historical Version

Full Description

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

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Document History

  1. ISO 10004:2018

    August 2018
    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Most Recent  Most Recent
  2. ISO 10004:2012

    You are currently viewing this product 👀 currently
    viewing

    September 2012
    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Historical Version
  3. ISO/TS 10004:2010

    April 2010
    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Historical Version

Browse related products from International Organization for Standardization

  • International Organization for Standardization > By ICS Code > 03: Sociology. Services. Company organization and management. Administration. Transport > 03.120: Quality > 03.120.10: Quality management and quality assurance
  • International Organization for Standardization > By Technical Committee > TC 176: Quality management and quality assurance > TC 176/SC 3: Supporting technologies

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Price: $84.00
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Product Details

Published:

09/15/2012

File Size:

1 file , 740 KB

Same As:

BS ISO 10004:2012, DIN ISO 10004

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