ISO 10004:2012 Historical

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Quality management - Customer satisfaction - Guidelines for monitoring and measuring

standard by International Organization for Standardization , 09/15/2012

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Full Description

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.

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Document History

  1. ISO 10004:2018


    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

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  2. ISO 10004:2012

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    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Historical Version

  3. ISO/TS 10004:2010


    Quality management - Customer satisfaction - Guidelines for monitoring and measuring

    • Historical Version

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Product Details

Published:

09/15/2012

File Size:

1 file

Same As:

BS ISO 10004:2012, DIN ISO 10004

Note:

This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus