ISO 24510:2007 Historical

1529918

Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users

standard by International Organization for Standardization , 12/01/2007

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Full Description

ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.

The following are within the scope of ISO 24510:2007:

  • the definition of a language common to the different stakeholders;
  • the definition of key elements and characteristics of the service to users;
  • the objectives for the service with respect to users' needs and expectations;
  • guidelines for satisfying users' needs and expectations;
  • service to users assessment criteria;
  • introduction to performance indicators;
  • examples of performance indicators.
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Document History

  1. ISO 24510:2024


    Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users

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  2. ISO 24510:2007

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    Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users

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Product Details

Published:

12/01/2007

File Size:

1 file

Same As:

BS ISO 24510:2007

Note:

This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus