03.080.01

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  1. HISTORICAL

    NS-EN 15221-1:2006▹

    This document has been replaced. View the most recent version.

    Facility Management - Part 1: Terms and definitions

    standard by Standards Norway NS-EN, 02/01/2007.

    Languages:

    Historical Editions: NS-EN ISO 41011:2024, NS-EN ISO 41011:2018

  2. HISTORICAL

    NS-EN 15221-2:2006▹

    This document has been replaced. View the most recent version.

    Facility Management - Part 2: Guidance on how to prepare Facility Management agreements

    standard by Standards Norway NS-EN, 02/01/2007.

    Languages:

    Historical Editions: NS-EN ISO 41012:2018

  3. NS-EN 15221-3:2011▹

    Facility Management — Part 3: Guidance on quality in Facility Management

    standard by Standards Norway NS-EN, 02/01/2012.

    Languages:

  4. HISTORICAL

    NS-EN 15838:2009▹

    This document has been replaced. View the most recent version.

    Customer Contact Centres — Requirements for service provision

    standard by Standards Norway NS-EN, 12/01/2009.

    Languages:

    Historical Editions: NS-EN ISO 18295-1:2017

  5. SN-CEN/TS 16880:2015▹

    Service excellence - Creating outstanding customer experiences through service excellence

    standard by Standards Norway SN-CEN/TS Series, 12/02/2015.

    Languages:

  6. NS-EN 17371-2:2021▹

    Provision of services - Part 2: Services contracts - Guidance for the design, content and structure of contracts

    standard by Standards Norway NS-EN, 11/22/2021.

    Languages:

  7. NS-EN 17371-3:2020▹

    Provision of services — Part 3: Management of Performance Measurement — Guidance on the mechanism to measure performance as part of service contracts

    standard by Standards Norway NS-EN, 08/12/2020.

    Languages:

  8. HISTORICAL

    NS-ISO 20121:2012▹

    This document has been replaced. View the most recent version.

    Event sustainability management systems - Requirements with guidance for use

    standard by Standards Norway NS-ISO Series, 11/01/2012.

    Languages:

    Historical Editions: NS-ISO 20121:2024

  9. NS-ISO 37500:2014▹

    Guidance on outsourcing

    standard by Standards Norway NS-ISO Series, 02/01/2015.

    Languages:

  10. SN-ISO/IEC Guide 76:2008▹

    Development of service standards — Recommendations for addressing consumer issues

    standard by Standards Norway SN-ISO/IEC Guide Series, 01/16/2008.

    Languages: