ISO 10008:2013 Historical

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Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

standard by International Organization for Standardization , 06/01/2013

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Full Description

ISO 10008:2013 provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.

ISO 10008:2013 is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.

ISO 10008:2013 aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers' confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.

The guidance given in ISO 10008:2013 can complement an organization's quality management system.

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Document History

  1. ISO 10008:2022


    Quality management - Customer satisfaction - Guidance for business-to-consumer electronic commerce transactions

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  2. ISO 10008:2013

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    Quality management - Customer satisfaction - Guidelines for business-to-consumer electronic commerce transactions

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Product Details

Published:

06/01/2013

File Size:

1 file

Same As:

BS ISO 10008:2013, DIN ISO 10008, CAN/CSA-ISO 10008:15 (R2024)

Note:

This product is restricted and cannot be purchased in the following countries Ukraine, Russia, Belarus